💸 Refund Policy

Effective Date:1stJun’ 2025
Last Updated:1st Nov’ 2025

At Clinicia, we strive to deliver a high-quality, reliable, and user-friendly experience to all our subscribers. This Refund Policy outlines the conditions under which refunds may or may not be granted for our software services.

By subscribing to our services, you agree to the terms stated in this policy.

🔁 1. Free Trial Period

Clinicia offers a free trial to allow users to evaluate our product before committing to a paid subscription. No credit card is required during the trial period, and no charges will be applied unless you choose to upgrade to a paid plan.

💳 2. Paid Subscription Plans

Once a user upgrades to a paid plan, the subscription fee is non-refundable, except in cases explicitly outlined in this policy.

We encourage all users to utilize the free trial thoroughly before making a payment.

🚫 3. Non-Refundable Situations

Refunds will not be provided in the following cases:

  • Change of mind after subscribing
  • Inability to use features due to lack of training or user error
  • Partial usage or unused time remaining in a subscription
  • Downgrade to a lower plan mid-cycle
  • Inactivity or non-usage of the platform
  • Subscription cancellation after payment is processed
  • Failure to cancel auto-renewal before the billing date
  • Network or hardware limitations on your end

💼 4. Exceptions – When Refunds May Be Considered

Refund requests may be considered on a case-by-case basis in the following rare scenarios:

  • Duplicate payment due to a technical error
  • Accidental billing after timely cancellation before renewal
  • Service outage lasting more than 5 consecutive business days (not caused by third-party integrations or user-side issues)

Refunds, if approved, will be issued to the original payment method within 7–10 business days.

🔁 5. Plan Upgrades, Downgrades & Cancellations

  • Upgrades take effect immediately, and the difference is billed accordingly.
  • Downgrades take effect in the next billing cycle. No refund is issued for the unused portion of the higher plan.
  • Cancellations can be made any time before the renewal date. Once billed, no refund will be issued for that billing period.

📂 6. Data Access After Cancellation

Upon cancellation, you will retain access to your account and data until the end of your current billing cycle. After that, your account will be locked, but you may request data export (in Excel/PDF format) within 30 days of cancellation.

👨‍⚖️ 7. Disputed Transactions

If you believe a charge was made in error, please contact us at contact@clinicia.com within 7 days of the billing date. Initiating a chargeback with your bank without contacting us first may result in suspension of your account.

📞 8. How to Request a Refund

To initiate a refund request, contact our billing support team:

📧Email:contact@clinicia.com
📞Phone/WhatsApp:+91 8097700800
Include your:

  • Registered email address
  • Invoice or transaction ID
  • Reason for the refund request

We aim to respond within 2–4 business days.

📌 9. Policy Changes

We may revise this Refund Policy at any time. Continued use of Clinicia after such updates constitutes your acceptance of the revised terms. The “Last Updated” date at the top will reflect the latest version.

✅ Summary

Clinicia maintains a no-refund policy for paid subscriptions unless under clearly defined exceptions. We encourage all users to explore the software fully during the free trial period and reach out to our support team for any clarifications before subscribing.